Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine the correct shoe size for my order?
We provide a detailed sizing guide on every product page that includes measurements in inches and centimeters. If you are between sizes, we generally recommend sizing up for boots and sizing down for leather loafers.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. If the fit isn't perfect, you can initiate a free exchange or a full refund through our online returns portal.
How long will it take to receive my Titas Footwear?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are your shoes made from genuine leather?
Yes, Titas Footwear specializes in high-quality, ethically sourced genuine leather and premium suede. Specific material details are listed under the 'Composition' section of each product.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
How should I care for my new footwear?
To extend the life of your shoes, we recommend using a weather-protectant spray before the first wear and using a cedar shoe tree to maintain shape and absorb moisture between uses.